Turn your My Cloud NAS by WD into a Smart Home Gateway by plug in the Z-Wave Smart Home USB stick. With this Smart Home Gateway you can control your intelligent home. Connect  your Z-Wave devices to the WD My Cloud Smart Home Center and control lights, window blinds, heatings and many more automatically or by mobile devices.

Furthermore you can connect multimedia devices such as Sonos speaker or IP cameras to the My Cloud Smart Home Center and include them into scenes.

On this page you can find the most frequently asked questions about Z-Wave Smart Home with WD My Cloud. If your question can’t be answered please use the contact by email or our forum!

What is Z-Wave?

Z-Wave is a wireless technology which connects various devices within one home network and allows controlling these devices through a central gateway such as My Cloud NAS by WD. It is special with Z-Wave to combine devices from different manufacturers within one network working together due to interoperability.

Does my Foscam IP WLAN camera work with My Cloud?

The WD My Cloud Smart Home Center supports a range of recommended cameras. For other cameras you have to find out the URL for camera controlling and to the camera’s view. By using an universal camera tool (plugin) you can also apply your Foscam WLAN camera.

Besides it will be helpful to have a look into the forum at www.z-wave.info/forum if someone already tried.

Does my Devolo Z-Wave thermostat work with My Cloud Smart Home?

If the Devolo thermostat have the Z-Wave symbol it will be supported by My Cloud. Please consider that some of more than 1300 different Z-Wave devices need additional configuration and installation steps to work stable and reliable. It will help to have a look into the forum if someone already use Devolo.

All devices of the starter kit as well as the devices at www.z-wave.info/wd are tested special to compatibility and work in any case.

What can I do with this My Cloud solution?

If you connect devices such as switches, dimmer or shutter controls and others with the My Cloud Smart Home center you can control them from afar by web browser (mainly for testing) and smartphone or tablet as well. Sensors (brightness, temperature, humidity) and wireless door and window contacts report their status and measured values to the My Cloud Smart Home center from where they can monitored by tablet, smartphone and web browser as well. The high art of learning is automation of functions. That means to connect one event  – e.g. opening of a door  – with an action  – e.g. switching on the light. You can create automation by using plugins which can be found under Settings > Apps.

How to control all these Smart Home functions?

The user interface as well as the mobile apps show various so called elements. Every element symbolises one function in your home. That means that every switch, dimmer, sensor and any other device in your home will appaear within the UI (user interface) as a single element. Elements will be displayed in the element overview and can be filtered also. Frequently used apps can be displayed on the dashboard as well. Furthermore the elements can be assigned to rooms where they can be displayed by room overview.

In a smart home new events will be created permanently, for example switching a switch, change of shutter position or a changed temperature value.

All events will be displayed in the event list chronologically. There is also a filter function available.

For which smartphone models are the apps available for?

Currently native apps from the app store exist for Android and iOS as well. For Windows platform the apps are being planned.

But it is always possible to use the web interface on a smartphone without installed apps. The user interface is able to adjust to the screen size and is hardly to distinguish from the installed app. Certainly there can be some delays.

How does automation work?

In the web interface there can found a variety of applications under Setup > Apps. These apps can be installed additionally to the element’s basic functions. A typical application is the If-Then application. As the name says there is a link between an event (If) and an action (Then). Another popular application is the internet weather which displays the current weather for a selected place.

Here I have one Z-Wave device - How to start?

Please go to your My Cloud’s web interface and include the device into the My Cloud Smart Home with Setup > Devices > Z-Wave. Here you can choose the correct device by manufacturer or device picture. Just follow the instructions. If inclusion fails it’s up (> 90%) to the following reasons:

  1. The device is not powered. Please check the battery status and/or mains connection.
  2. Inclusion process was not performed correctly. You will find some explanations in the device’s manual. Just a simple rule if there is no manual avalilable or the explanation on the user interface is not understandable: Mostly there is a button which can be pressed one time or three times (within 1.5 seconds) for starting inclusion process.
  3. The device was already included to another network. There is a simple solution: Exclude (Exclusion button) the device from the old network through the My Cloud web interface before starting the inclusion process for your network.

Where can I get more information about Z-Wave Smart Home and My Cloud as well?

The first contact for all questions etc. should be the central international Z-Wave web portal www.z-wave.info. There will be find some tutorials, manuals, a forum for questions and answers etc.

I have a device which I was able to switch, but not anymore.

Take the device and bring it near to the My Cloud. If it works it can be that your device was placed within radio shadow. Often it suffices to move just a little bit.

If it doesn’t work also next to the My Cloud it could be defective actually.

I have a sensor, but measured values are not updated

Mostly sensors are battery powered devices which go to sleep mode most of the time. These devices wake up regularly (mostly all 15 minutes) and ask the smart home control center if there are orders to obey. During sleep time the devices don’t perform any communication. Besides Z-Wave devices do not answer unasked. That means that every sensor wants to be asked for an updated measured value. Therefore you will find a button at the sensor element in the smart home user interface where the last update time will be displayed also. A push on that button performs a request for current measured value.

Attention: Due to sleep mode of battery powered devices it might take time until the answer will be displayed. To prevent permanent pushes on the user interface there is an app named “Sensorpolling” available which assumes regularly requests to the sensor. This app is already activated with delivery. You can set the request interval and exclude sensors from request list as well.

Is it possible to connect my IP devices from Sonos, Withings, Netatmo etc. with My Cloud?

Please have a look on the app list where you can find inclusion and support plugins for a range of currently popular devices. It will be helpfull to have a look on z-wave.info in any case.